| 000 -LEADER |
|---|
| fixed length control field |
00639nam a22002057a 4500 |
| 003 - CONTROL NUMBER IDENTIFIER |
|---|
| control field |
SLTCLib |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION |
|---|
| fixed length control field |
180620b ce ||||| |||| 00| 0 eng d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER |
|---|
| International Standard Book Number |
9781118954812 |
| 041 ## - LANGUAGE CODE |
|---|
| Language code of text/sound track or separate title |
English Language |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER |
|---|
| Classification number |
658.812 |
| Item number |
PRI |
| 100 ## - MAIN ENTRY--PERSONAL NAME |
|---|
| Personal name |
Price, Bill |
| 9 (RLIN) |
872 |
| 245 ## - TITLE STATEMENT |
|---|
| Title |
Your customer rules! |
| Remainder of title |
delivering the Me2B experiences that today's customers demand |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT) |
|---|
| Place of publication, distribution, etc |
San Francisco |
| Name of publisher, distributor, etc |
Jossey-Bass A Wiley Brand |
| Date of publication, distribution, etc |
2015 |
| 300 ## - PHYSICAL DESCRIPTION |
|---|
| Extent |
xi;251 p. |
| Dimensions |
23.5cm |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
2336 |
| Topical term or geographic name as entry element |
Customer relations |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM |
|---|
| 9 (RLIN) |
2337 |
| Topical term or geographic name as entry element |
Consumer satisfaction; |
| 700 ## - ADDED ENTRY--PERSONAL NAME |
|---|
| Personal name |
Jaffe, David |
| 9 (RLIN) |
873 |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) |
|---|
| Source of classification or shelving scheme |
|
| Koha item type |
Lending Materials |
| 945 ## - LOCAL PROCESSING INFORMATION (OCLC) |
|---|
| c |
3278 |
| d |
Manu Pasantha PERUMBULI ACHCHIGE |
