Ken Back <br/><br/>
Assertiveness at work : a practical guide to handling awkward situations 

 - 3rd 
 - New Delhi  Tata McGraw-Hill 
 - 207p. 
<br/><br/><label>ISBN: </label>0070588767 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Communication in personnel management;<br/> Assertiveness<br/>Interpersonal relations<br/>Managers Assertive behaviour
<br/><br/><label>Dewey Class. No.: </label>658.4   / BAC