TY  - BOOK
AU  - Ken Back
AU  - Kate Back
TI  - Assertiveness at work : a practical guide to handling awkward situations
SN  - 0070588767
U1  - 658.4  
CY  - New Delhi
PB  - Tata McGraw-Hill
KW  -  Communication in personnel management
KW  -  Assertiveness
KW  - Interpersonal relations
KW  - Managers Assertive behaviour
ER  -