Thomas, Ann <br/><br/>
Pay Attention  How to Listen, Respond, and Profit fron Customer Feedback 

 - New Jersey  John Wiley and Sons, Inc.  2010 
 - 205p. 
<br/><br/><label>ISBN: </label>9780470563557 
<br/><br/><label>Subjects--Topical Terms: </label><br/> General management
<br/><br/><label>Dewey Class. No.: </label>658.812  / THO