TY  - BOOK
AU  - Thomas, Ann
TI  - Pay Attention: How to Listen, Respond, and Profit fron Customer Feedback
SN  - 9780470563557
U1  - 658.812 
PY  - 2010///
CY  - New Jersey
PB  - John Wiley and Sons, Inc.
KW  -  General management
ER  -