TY  - BOOK
AU  - Raina, Arjun
TI  - Speak Right for a Call Centre Job: a complete training guide for international telephone interface
SN  - 0143032054
U1  - 658.84 
PY  - 2004///
CY  - New Delhi
PB  - Penguin Books 
KW  - Call Center
N1  - Call Centre
ER  -