Mooney, Kelly <br/><br/>
The ten demandments  rules to live by in the age of the demanding consumer 

 - New Delhi  McGraw-Hill  2002 
 - xviii;266 p.  20cm 
<br/><br/><label>ISBN: </label>0070583048 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Customer relations<br/> Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812  / MOO