TY  - BOOK
AU  - Mooney, Kelly
ED  - Bergheim, Laura
TI  - The ten demandments: rules to live by in the age of the demanding consumer
SN  - 0070583048
U1  - 658.812 
PY  - 2002///
CY  - New Delhi
PB  - McGraw-Hill
KW  -  Customer relations
KW  -  Customer services
ER  -