Lucas, Robert W. <br/><br/>
Customer service  building successful skills for the twenty-first century 

 - 3rd ed 
 - New Delhi  Tata McGraw Hill Education  2012 
 - xvi;416 p.  25cm 
<br/><br/><label>ISBN: </label>9781259025679 1259025675 
<br/><br/><label>Subjects--Topical Terms: </label><br/> Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812  / LUC