TY  - BOOK
AU  - Price, Bill
AU  - Jaffe, David
TI  - Your customer rules!: delivering the Me2B experiences that today's customers demand
SN  - 9781118954812
U1  - 658.812 
PY  - 2015///
CY  - San Francisco
PB  - Jossey-Bass A Wiley Brand
KW  -  Customer relations
KW  - Consumer satisfaction
ER  -