000			00482nam a22001697a 4500
999			_c1642 _d1642
003			SLTCLib
008			251120b ce ||||| |||| 00| 0 eng d
020			_a9780470563557
041			_aEnglish
082			_a658.812 _bTHO
100			_aThomas, Ann _93044
245			_aPay Attention _bHow to Listen, Respond, and Profit fron Customer Feedback
260			_aNew Jersey _bJohn Wiley and Sons, Inc. _c2010
300			_a205p.
650		0	_92635 _a General management
942			_2ddc _cMLN
945			_a3725 _bIshara wickramage _c3725 _dIshara wickramage