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Customer service : building successful skills for the twenty-first century

By : Lucas, Robert W.
Material type: TextTextPublisher: New Delhi : Tata McGraw Hill Education ; 2012Edition: 3rd ed.Description: xvi;416 p : 25cm.ISBN: 9781259025679; 1259025675.Subject(s): Customer servicesDDC classification: 658.812
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Item type Current location Collection Call number Status Date due Barcode
Lending Materials Lending Materials Library of SLTC
Lending Section 		Lending collection 658.812 LUC (Browse shelf) Available SLTC000271
Browsing Library of SLTC Shelves , Shelving location: Lending Section , Collection code: Lending collection Close shelf browser
658.802 HAM The ultimate guide to strategic marketing 658.804 CHE Understanding the professional buyer 658.81 MIL Proactive sales management 658.812 LUC Customer service 658.812 MOO The ten demandments 658.812 PRI Your customer rules! 658.816 DOC Contextual Pricing

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